Review
Posted 11/30/2020
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1 Review
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Trustlinker since 11/30/20
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STATE COLLEGE, PA
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ed P.
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Great company!
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I have ordered from Discountmug.com on several occasions and they are wonderful to work with! They delivered ahead of schedule and the quality was excellent! Read More »
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Complaint
Posted 9/25/2020
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1 Review
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Trustlinker since 09/25/20
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WOONSOCKET, RI
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Cy H.
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Extremely Disappointed with Service & Attitude
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I place an order on a Monday morning for Friday delivery - Needed for a week-end meeting. Paid an extra
$324.21 for expedited processing & overnight shipping. Called Thursday afternoon and was told no problem it will be delivered the following da... Read More »
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Complaint
Posted 8/7/2020
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1 Review
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Trustlinker since 08/07/20
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SAINT JAMES, NY
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SERGIO S.
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The worst promotional company around
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This has been the worst experience in my life.
There was no one at this company that cared about satisfying a customer.
I paid in advance and there was one excuse after the other, first they claimed that they printed the order but there was no tra... Read More »
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Complaint
Posted 7/30/2020
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1 Review
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Trustlinker since 07/30/20
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OVIEDO, FL
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Mon N.
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HORRIBLE SERVICE
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I ordered 15 custom printed t-shirts on June 29, 20. The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will sa... Read More »
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Complaint
Posted 7/29/2020
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1 Review
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Trustlinker since 07/29/20
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KELLER, TX
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Ad B.
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Complaint
Posted 7/21/2020
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1 Review
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Trustlinker since 07/21/20
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BURLINGTON, WI
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Mary K.
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Poor service
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I ordered 100 item#HBND005 Gaiters for my employees. First they were to be delivered 7/17, I chatted with them for an update on 7/16. They tell me they are backed up in production and they won't be delivered until 7/24 and gave me 10% discount. No... Read More »
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Complaint
Posted 5/22/2020
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1 Review
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Trustlinker since 05/22/20
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POTWIN, KS
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Terri F.
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COMPLETELY UNACCEPTABLE / FALSE ADVERTISING?
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DO NOT BELIEVE THEIR POSTED ESTIMATED DELIVERY DATE
Ordered "Good Value Hand Sanitizers" on May 01, 2020 with an Estimated Delivery Date: May 07- 08, 2020. Today is May 22, 2020. Have called for an update on several occasions only to be told "We... Read More »
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Complaint
Posted 5/4/2020
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1 Review
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Trustlinker since 05/04/20
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POWELL, TN
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Karen J.
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Review
Posted 4/25/2020
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1 Review
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Trustlinker since 04/25/20
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ALBUQUERQUE, NM
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Cindy S.
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Awesome Service
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I have used DiscountMugs on two occasions: once to order bags for a conference. The bags were of high quality, excellent imprinting, and delivered early (even during the holiday season). The second time I had a need to purchase flashdrives for stu... Read More »
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Review
Posted 4/13/2020
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1 Review
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0 Question
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Trustlinker since 04/13/20
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QUINCY, MA
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Mary Veronica H.
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Complaint
Posted 12/3/2019
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1 Review
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0 Question
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Trustlinker since 12/03/19
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BROOKLYN, NY
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rom M.
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deceptive and dishonest
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20% SITEWIDE CYBER SALE EXTENDED | USE CODE: CBM20
This is the advertised discount.
DiscountMugs.com deceptively advertised a Cyber Monday discount they would not honor.
The company attached undisclosed excessive fees to my order of printed coffee... Read More »
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Complaint
Posted 4/12/2018
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1 Review
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0 Question
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Trustlinker since 04/12/18
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LITTLETON, CO
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Audrey H.
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WORST Imprint Ordering Experience
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This is the WORST imprint ordering experience we have ever had. We regularly order imprinted items on behalf of our clients. From placing the order to multiple attempts to contact the art department to being told our order is in production when th... Read More »
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Complaint
Posted 5/23/2016
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1 Review
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Trustlinker since 05/16/16
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BEND, OR
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Rubens G.
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DO NOT USE THEM
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DO NOT USE THEM - This company is NOT good hey sell you JUNK and then don't help you with the problems. I did Hats, Shirts, and logo glasses and they were all NO good. Then no one helps you with the problem they just try to make you go away by ign... Read More »
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Complaint
Posted 6/17/2015
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1 Review
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0 Question
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Trustlinker since 06/17/15
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PRIDE, LA
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Kacie L.
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NO Communication
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I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY.
Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go... Read More »
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Complaint
Posted 4/24/2015
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1 Review
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Trustlinker since 04/24/15
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LOS ANGELES, CA
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L H.
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Worst experience with ordering and customer service
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This was the first time our company ordered from Discountmugs. When we placed the order, we explained that if we didn't receive the product by the deadline, then we didn't need it. Discountmug committed to getting it to us, took our $$, but failed... Read More »
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Review
Posted 6/25/2014
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1 Review
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0 Question
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1 Profile View
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Trustlinker since 06/25/14
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WINDSOR, SC
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LaRaine B.
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Great Service
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I have a small business doing craft shows. I order Tumblers almost every week. Manny goes out of his way to make sure I receive them in time for my show. Thank You Manny DM1435622 Read More »
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Review
Posted 6/25/2014
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1 Review
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Trustlinker since 06/25/14
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MIAMI, FL
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S J.
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Great promotional products
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My son had a fundraising project at school and we needed to purchase water bottles. I went online and found their website which had a variety of promotional products at a low cost. The item which I had purchased was eligible for free shipping and... Read More »
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Review
Posted 5/8/2014
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1 Review
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Trustlinker since 05/08/14
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CARMEL, IN
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M M.
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Excellent Service
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Although my initial contact with Discount Mugs was poor, once I spoke with Catherine in Customer Service, everything was made right. I was not satisfied with the color of the product I received and Catherine was able to replace the product with on... Read More »
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Review
Posted 11/8/2013
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1 Review
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0 Question
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1 Profile View
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Trustlinker since 11/08/13
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Jan G.
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Great Product, Great Prices, Great Service!
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I have to say that what could have turned out to be a disaster was not only averted by this classy web business, but handled with expedience, courtesy, humor and in a thoroughly supportive manner. We ordered, and had rush shipped, some merchandise... Read More »
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Review
Posted 10/29/2013
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1 Review
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0 Question
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Trustlinker since 10/29/13
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Jeffrey F.
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Stellar Customer Service
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I have used these guys many times to print mugs (naturally), plus t-shirts, hats - all the basic trade-show giveaways. They always do a good job for the money and are my standard go-to - because they know what they're doing. Since working with the... Read More »
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