Complaint
Posted 4/12/2018
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1 Review
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0 Question
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0 Answer
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Trustlinker since 04/12/18
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LITTLETON, CO
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Audrey H.
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WORST Imprint Ordering Experience
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This is the WORST imprint ordering experience we have ever had. We regularly order imprinted items on behalf of our clients. From placing the order to multiple attempts to contact the art department to being told our order is in production when th... Read More »
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Complaint
Posted 5/23/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/16/16
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BEND, OR
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Rubens G.
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DO NOT USE THEM
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DO NOT USE THEM - This company is NOT good hey sell you JUNK and then don't help you with the problems. I did Hats, Shirts, and logo glasses and they were all NO good. Then no one helps you with the problem they just try to make you go away by ign... Read More »
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Complaint
Posted 6/17/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/17/15
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PRIDE, LA
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Kacie L.
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NO Communication
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I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY.
Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go... Read More »
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Complaint
Posted 4/24/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/24/15
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LOS ANGELES, CA
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L H.
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Worst experience with ordering and customer service
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This was the first time our company ordered from Discountmugs. When we placed the order, we explained that if we didn't receive the product by the deadline, then we didn't need it. Discountmug committed to getting it to us, took our $$, but failed... Read More »
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Review
Posted 6/25/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 06/25/14
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WINDSOR, SC
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LaRaine B.
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Great Service
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I have a small business doing craft shows. I order Tumblers almost every week. Manny goes out of his way to make sure I receive them in time for my show. Thank You Manny DM1435622 Read More »
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Review
Posted 6/25/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 06/25/14
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MIAMI, FL
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S J.
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Great promotional products
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My son had a fundraising project at school and we needed to purchase water bottles. I went online and found their website which had a variety of promotional products at a low cost. The item which I had purchased was eligible for free shipping and... Read More »
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Review
Posted 5/8/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 05/08/14
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CARMEL, IN
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M M.
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Excellent Service
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Although my initial contact with Discount Mugs was poor, once I spoke with Catherine in Customer Service, everything was made right. I was not satisfied with the color of the product I received and Catherine was able to replace the product with on... Read More »
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Review
Posted 11/8/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 11/08/13
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Jan G.
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Great Product, Great Prices, Great Service!
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I have to say that what could have turned out to be a disaster was not only averted by this classy web business, but handled with expedience, courtesy, humor and in a thoroughly supportive manner. We ordered, and had rush shipped, some merchandise... Read More »
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Review
Posted 10/29/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 10/29/13
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Jeffrey F.
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Stellar Customer Service
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I have used these guys many times to print mugs (naturally), plus t-shirts, hats - all the basic trade-show giveaways. They always do a good job for the money and are my standard go-to - because they know what they're doing. Since working with the... Read More »
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Review
Posted 7/26/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 07/26/13
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Gary O.
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Customer satisfaction
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I have been using Discount mugs for serial years for 3 different agencies and I’ve never had any kind of problems. I’ve done a lot of shopping around on Pricing, products, printing and shipping. Discount mugs is top notch from the time you place y... Read More »
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Review
Posted 6/10/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 06/10/13
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Bob R.
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Review
Posted 6/7/2013
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1 Review
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0 Question
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2 Profile Views
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0 Answer
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Trustlinker since 06/07/13
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Cheryl A.
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Excellent Customer Services
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Cathy was my customer svcs rep and she was excellent in solving my problem quickly. I was expecting to get the run-around and hear "it's your fault, not ours";however, I was completely surprised when she offered alternatives that did not... Read More »
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Review
Posted 5/1/2013
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 05/01/13
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E S.
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Great Customer Service
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The customer service from this company is outstanding. We had problems with items damaged in transit as well as a problem with logo size on the mug we selected. They replaced the mug with one that suited our logo better at no charge. Cathy provide... Read More »
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Review
Posted 4/30/2013
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1 Review
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0 Question
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25 Profile Views
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0 Answer
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Trustlinker since 04/30/13
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Alejandro L.
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Catherine service
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Catherine gave us excellent costumer service i will continue making my business with your company Best Regards Read More »
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Review
Posted 4/11/2013
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1 Review
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0 Question
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44 Profile Views
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0 Answer
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Trustlinker since 04/11/13
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Bob C.
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Review
Posted 3/28/2013
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1 Review
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0 Question
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67 Profile Views
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0 Answer
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Trustlinker since 03/28/13
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Cathryn M.
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Review
Posted 3/12/2013
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1 Review
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0 Question
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79 Profile Views
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0 Answer
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Trustlinker since 03/12/13
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Donna V.
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Speedy service
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We requested a sample and received the wrong one. Our customer service rep, Catherine Laneuz, was very thorough and efficient in clarifying the problem and sending us the correct bag quickly. My only question is why we received the wrong sample to... Read More »
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Review
Posted 3/3/2013
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1 Review
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0 Question
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89 Profile Views
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0 Answer
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Trustlinker since 03/03/13
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Pam C.
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Discount Mugs
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I have placed multiple orders with Discount Mugs. I order full-color, wrap around sublimated mugs imprinted with my vector graphic images. On the first order of 144 mugs, there was an approx. 10% error rate. Perhaps my personal inspection of each... Read More »
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Review
Posted 3/1/2013
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1 Review
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0 Question
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86 Profile Views
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0 Answer
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Trustlinker since 03/01/13
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Theresa S.
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great customer service / discount mugs
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I have ordered from this company before and the order was perfect, I placed another order and had a problem with some pens..I called on a Friday late in the day got Catherine (cathy) I explained my problem and I was a little stressed and she spoke... Read More »
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Review
Posted 1/16/2013
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1 Review
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0 Question
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130 Profile Views
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0 Answer
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Trustlinker since 01/16/13
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Alex G.
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Great company and service
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After searching for a company on Google we decided to use discountmugs.com for some company printed coffee mugs. When we ordered our original black mugs the color of our logo was completely off. Instead of a bright read it was a dried blood red. T... Read More »
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