Keith O.'s review of Xiertek USA, Inc.

Xiertek USA, Inc.

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Customer Reviews & Ratings
Complaint Posted 10/2/2010
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Review 10/2/2010
Xiertek USA, Inc. 13617 12th Street, Unit A Chino, CA 91710 Horrible seller. I Bought a New Zune 8 gig player on 7/19/2010 . It stopped charging 2 weeks later . I Sent 4 emails all un responded to . I Finally called him , and received an RMA number 08192010A ( the RMA number is the date it was issued ). This is with-in the 30 day refund policy stated on his site . 3 weeks later I had to contact him again as he never responded to an email asking the RMA status. I was told that he was going to have to send the player to his " distributer " who would have to send it back to Microsoft for further inspection , but that he did verify it was not holding a charge . I was informed that all this would take about 8-10 more weeks. I demanded a refund as I was unwilling to wait another 2 months for use of something I had already payed for. He refused to refund and states that he has no more Zune Players . Later I received an Email stating that I am only entitled to a 4 gig Zune as a replacement + an in-store credit of $30.00 . I demanded a Replacement of 8gig or a full refund or fix my original one . Informed him that he had nothing of interest on his site and that the in-store credit was of ZERO value to me . On line policy states 1 year warranty . Now he has my money and my player. I have the emails to backup all conversations. AVOID AVOID AVOID !!!
 
 
 
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Additional Business Information
Hours   Phone   (909) 627-0777 Address   13617 12th Street, Unit A
Chino, CA 91710
Website   Email   charles@xiertekusa.com
Contact   Charles Lang Other  
 
 
 
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