|
|
Review 4/5/2010
|
|
Stay Away from this company! I was told by Kitchen Aid customer service that they suspect this company of selling "scratch and dent" appliances and representing them as "new."
I spent almost $10,000 replacing all my kitchen appliances from Warehouse Discount Center. The range has not worked since it was delivered 4 weeks ago (and still doesn't). They refused to replace it and have lied to me EVERY time I talk to anyone from this company. The manager at the Agoura Hills store, RUBEN GOMEZ is the most crooked, sleazy person I have ever dealt with.
I called Kitchen Aid today to ask them to replace the range since WDC has been completely useless in getting this situation resolved and I have been without a working range for 4 weeks. They told me the dealer should take care of that (of COURSE THEY SHOULD!). Kitchen Aid said most dealers would have replaced the range immediately if it was delivered DOA like that. Then they asked me if there was any scratch on the range anywhere. What an odd question, I thought. But YES, there's a scratch on top of the control panel and the whole panel looks pitted and the finish doesn't match the rest of the stove. They said they probably sold me a scratch and dent model and claimed it was new (apparently some dealers sell appliances knowing they are defective or open box, etc. and then have Kitchen Aid pay for repairs under warranty). I had the same model at my last home and it didn't look like this. All the metal matched on that one. This looks like it was scratched and then someone tried to buff it out to cover it up.
When I confronted RUBEN GOMEZ about it he played dumb and said the customer service person was probably in the midwest and didn't know what she was talking about. Huh? What does that have to do with you selling broken appliances and then dumping the problem onto Kitchen Aid? I said "I didn't buy this appliance from Kitchen Aid, I bought it from YOU. And I expect YOU to take care of it." How is that difficult to understand? This is like buying a brand new car and then after you have signed all the paperwork you find that the car won't start, and the dealer says "Don't worry about it, the engine needs to be replaced but it's ok... it's under warranty."
Do yourself a favor, don't be tempted by their low prices. You get what you pay for. These guys are crooks! There is SO much more to this story (dents in the stainless steel on both the refrigerator and hood, etc, etc.), but the short version is it has been a nightmare dealing with them. I have never had such a horrible experience with any company in my life. I wish someone had warned me about them.
|
|
|
|
|
|
|
|