Natalie H.'s review of Vision Specialists Corporation

Vision Specialists Corporation

         
Customer Reviews & Ratings
Complaint Posted 4/26/2010
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Review 4/26/2010
If you're thinking about ordering from Vision Specialists, STAY AWAY! They also run the website TheFinalChance.com. They are the same company so stay away from both. Terrible!I placed an order for a pair of sunglasses on 4/1/2010. When I received my order, the sunglasses were damaged. I contacted the company to let them know I would like to return them. The email response I received said, "Any reason?" with no other text. (What kind of customer service is that???) I replied, explaining that they were damaged. No response.I emailed them a second time, explained the situation, and asked for their address so I could send them back the damaged sunglasses for a return. Again, no response. I emailed a third time. I finally got a response after the fourth email. They gave me the address for the return. I explained to them that I didn't think I should have to pay for the return shipping since I was sent damaged sunglasses. They said for me to ship the item back Priority Mail, and they would refund the return shipping as well. I sent them back the next day.A few days later, I tracked the shipment online and saw that they were delivered. I contacted the company again, inquiring about my refund since they had received the item. No response. I have emailed them five more times! No refund, no communication. In the last email I told them that if I didn't hear a response I was going to file a complaint with the BBB. They responded on 4/22, but only to say they would "process my refund".It's now 4/26. I still have not received my refund!Calling the company doesn't help...they never answer the phone. Live chat is useless. About a hour ago, I received an email saying they could not refund my money because my Paypal email is incorrect? I paid through Paypal with that same email!!!!! I told them that's not possible and even gave them the unique Paypal transaction number used when I paid. I am still waiting for my refund. They have not yet replied to my BBB complaint. I will update this review.
 
 
 
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Additional Business Information
Hours   email service is open 24/7, LIVE CHAT 10am-7pm PST, Phone Service 10am-7pm PST. email is the fasted Phone   (800) 318-5560 Address   P.O Box 11328
Glendale, CA 91226
Website   Email   visionspecialists@yahoo.com
Contact   Vachik Chakhbazian Other  
 
 
 
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