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Review 11/20/2011
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The Rooter Drain Expert deserves five stars. For about a month now, I have been having my drain backup. I had Mike Diamond come out. They could not solve the problem.
I finally called The Rooter Drain Expert. They came out and tried snaking out the drain. Still no success. They ran a camera down the drain pipe and could not go further than 63 feet. Oscar from The Rooter Drain Expert was determined to get our drain unclogged. There was some type of barrier that the snake would go through, but then it would close back up. We had to find away to clear out that barrier, so we could figure out what was clogging up our drain.
The decision was made to have the JET ROOTER system used. This is a high pressure water system using over 3000psi of water pressure. He placed this Jet Rooter system in the drain pipe, and was able to get past the 63 foot mark. He ran the camera down again and could not go past 75 feet. He then put their Jet Rooter system back down the drain. Finally success and a big Methane Gas smell, let us know we had cleared the drain. This took dedication from Oscar and The Rooter Drain Expert team.
The camera was placed down the drain again, and we succeeded in going clear to the Main Sewer line in the street. Three things had caused the clog: Toiled Paper had formed a ball, we had cast iron pipe for 24 feet that was rough and catching the toilet paper, and the third was some type of lid that was in the drain.
After consulting with the The Rooter Drain Expert, we knew we had to replace the Cast Iron pipe using theirtrenchless sewer pipe replacement.
Their prices beat Mike Diamond by 50 percent. They kept us informed at all times. I highly recommend their service. Their price is great. Their customer service is excellent.
Shirley
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