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Review 10/31/2008
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If I could give 1/2 a star instead of one I would so so. I am from Galveston Island in Texas where we were devastated by Hurricane Ike on September 13, 2008. We lost our cell phone service and did not have but intermittant service at best for about two weeks after the storm. As soon as we were able to leave the island, I drove almost to Houston to the nearest T-Mobile store to cancel one of my two accts. We no longer needed them since our two businesses had been swept away by the storm, as well as our home, and it would be some time before we would have our regular income restored. I called customer care from the store and cancelled the acct only to find out later, only a line was cancelled. Two months of billing was drafter from my business bank acct, that no longer had business taking place due to Ike, and I can't get this company to own up to their error, and moreover they are continually blaming me for the error. I have to go out of my way to get the use of a computer to watch my bank accts for their drafting practices, as well as spend countless hours on the phone since Sept. attempting to get the acct closed and refunds issued. I have nothing left to my name and they are stealing from me the little bit of money we have to our name. This company does not know the meaning of Customer Care. I spent roughly $400 a month for four cell phones and they made me jump through impossible hoops to get one acct closed and to stop them from taking what precious little money we have. They truly lack in the definition of "Care".
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