Melanie K.'s review of Sensa Products LLC

Sensa Products LLC

         
Customer Reviews & Ratings
Complaint Posted 12/10/2011
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Return Policy is a SCAM
This product made me extremely sick and I am not a person who has had any health issues (other than being overweight). I don't have high blood pressure and am not a diabetic. Also, Buyer Beware - I purchased the trial and understood that it is a 30 day risk free trial which I can return and receive a full refund (minus shipping costs). However, the catch is that there is no where on the website where you can get the Return Merchandise Authorization number and when you call the number, they leave you on hold forever and eventually disconnect without giving you a RMA. I have called every day for the last week and still cannot get anyone to give me a RMA number. I have clicked on everything on the website and nothing even gives me the option to get a RMA number. I have even emailed these people with no response. Definitely a SCAM!! I gave this one star only because it would not let me choose NO STARS!!
 
 
Business's response - by SENSAon 1/11/2012
Hi Melanie. We are sorry you weren't able to use SENSA. Our 30 day trial is risk free and you are able to get a RMA number online by logging into your account through http://mysensa.com. We may be experiencing a high volume of calls resulting in a delay in assisting you. We apologize for the wait and thank you for your patience. If you would please call customer service back at 866-514-2554 M-Sat, 7am-4pm, one of our agents can look further into this for you. You may also log into live chat to cancel and receive a RMA number: http://www.trysensa.com/contact-us.htm
 
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Additional Business Information
Hours   Monday - Saturday 7:00am- 4:00pm PST Phone   (866) 514-2554 Address   2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245
Website   http://www.trysensa.com Email   lryan@sensa.com
Contact   Larena Ryan Other  
 
 
 
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