Juliette N.'s review of Ortho Mattress, Inc.

Ortho Mattress, Inc.

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Complaint Posted 4/8/2009
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Review 4/8/2009
Ortho Mattress has a "satisfaction policy" that makes it almost impossible to get satisfaction. 3 months after I purchased a mattress set with a 10 yr warranty, I noticed the mattress was sagging. I called the company & they graciously arranged for an inspection. I was elated that they were going to take of this problem promptly and without hassle.
After the inspection I received a letter denying refund or exchange with the explanation that it wasn't sagging enough. A few months later this entire process was repeated, & yet again in another 3 -4 months; all with the same results. Apparently, the indention needs to be 1 1/2 inches before they will do anything. How ridiculous! Did they expect the indentation to do some sort of reversal? It is almost a year & 3 inspections later & no change.
 
 
 
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Additional Business Information
Hours   10am-8pm at select locations. Call your neighborhood store for details. Phone   (888) 499-6784 Address   15300 Valley View Blvd.
La Mirada, CA 90638
Website   http://www.orthomattress.com Email  
Contact   Ken Karmin Other  
 
 
 
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