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Review 9/22/2010
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In May 2010 I opened a new Netflix account and closed an old one due to a promotion they were running at the time. Some how they charged me for two accounts over the next two months. When I realized the error I called their customer service and was told I would be credited the next two months as to make up for the two I was over charged, and the extra account would be canceled. Three months later I realized I was credited the next two months as they promised, however they forgot to cancel the other account and charged me during the two months for the account they were supposed to have canceled. It didn't stop there, they then went on to charge me for two accounts the next three months there after. I called them and explained the problem and they apologized and said they would credit me the 3 months which is $29 or so odd dollars, but they would not credit me the $20 from the previous two months that I had paid when they forgot to cancel my account. They said it was their policy to only credit back half the amount of overages and that they apologized for their error and would talk to the guy who messed up. They still owe me $20 in overages and telling me the computer doesn't allow them to credit back full amounts of overages is not an acceptable response.
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