Mark D.'s review of Mochahost

Mochahost

         
Customer Reviews & Ratings
Complaint Posted 1/23/2011
. 1
. 0
Review 1/23/2011
This company's support is absolutely brutal.

1. For some reason, they won't accept my credit card for automatic billing. I have to go in an manually make a payment every month with the same CC that I have on file.
2. I forgot to make a payment and missed a payment. They suspended my account. I paid my overdue invoices and contacted their live support. They said I have to open a ticket with billing. It took them SIX days to respond to my ticket. When they finally replied, they said that it was not a billing issue, as I was all paid up. They told me to open a ticket with support.
3. Lo and behold. my sites were down because their servers crashed. From January 11 to present, January 23, I have been getting the run around from their 'SUPPORT' TEAM. I have dealt with Nick D, Silvester R, and Alex N who's main roles seem to be to answer the ticket in a way that does nothing to solve the problem, but just to get the ticket passed on to someone else. They offer NO solutions or help whatsoever. I have asked for a supervisor and a superviser's phone number numerous times, and they ignore it. I have raised another issue that is not working with the control panel, and again it is ignored. This group is absolutely incompetent.
 
 
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 816-6242 Address   2880 Zanker Rd #203
San Jose, CA 95134
Website   http://www.mochahost.com Email   jt@mochahost.com
Contact   Jim Savov Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.