Drew M.'s review of Mochahost

Mochahost

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 6/10/2010
. 1
. 0
Review 6/10/2010
I signed up for MochaHost, never received the service requested and only got "I'm sorry I can't help you with this issue" from their customer service. Each and every one of them repeated this line as if it were the standard response in their repertoire. I can't imagine a customer support department that sits around all day and just pastes that phrase into their chat box. It seemed highly unprofessional and I hadn't received the service I requested so I made a refund request since they have a full 30 day money back guarantee. They failed to provide the refund after daily requests for 2 weeks, citing their "I can't help you" response over and over again. So I filed a lawsuit against them. Companies like this need to learn that they cannot continue to operate in such an unprofessional manner towards customers that crosses the line into civilly actionable conduct. I highly advise anyone else who has been scammed to do the same or else they will never learn. Don't reward bad behaviour!!
 
 
 
Was this review helpful? (61)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 816-6242 Address   2880 Zanker Rd #203
San Jose, CA 95134
Website   http://www.mochahost.com Email   jt@mochahost.com
Contact   Jim Savov Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.