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Review 2/26/2009
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Trustlink: Do not double count this. This is my terrible experience, and I would like other people to hear this.
I had the power supply replaced on my G5 Dual 1.8 Tower by Mac Pro on Blossom Hill Road. The repair technician basically destroyed my computer, causing damage to the processors, heat sinks, enclosure, and maybe the Logic board. He said it was fixed. It booted up, but the fans were blowing full blast, and it shut itself down after 10 minutes. The next day I brought it back to Mac Pro. They now had the G5 for 2 weeks. Lach, the Mac Pro tech, said it was fixed, and I took it home. Same problem, but now the Ethernet port was not working. Mac Pro System is denying any liability at all. They are now saying the damage was there before they "fixed" the computer, and that I set them up. I took my G5 into the Valley Fair Apple store to have them check it out the next day after getting my G5 back from Mac Pro. They saw an extensive amount of damage, and estimated that it could cost over $1000 to repair the damage done by Mac Pro Systems.
Here are the emails between me and the President of Mac Pro, Mike Aljouny.
From: Mike
Sent: Thu 8/24/2006 9:22 PM
To: Mike Ajlouny
Subject: RE: Mac-Pro+Customer+Service+Question.
Tell the judge that, after I have an Apple technician testify that it does. That is the first thing Apple techs tried to do when I brought it in to them two days ago. Tell Latch the fans are not supposed to run at full blast, and then shut down...and no, its not the bearings going out on the fans. That really showed what an idiot he is. If he was a good technician, he would've powered the G5 up , and let it run for an hour or so. He obviously didn't do that, since as soon as I got the G5 home, the fans blew at full speed, and shut down after 10 minutes. And he said it was fixed. Apple couldn't do a thermal calibration, because of damage to the processors, heat sink loose, processor #2 not installed right, broken stand offs, and possibly a damaged Logic Board. I will make a list and bring in Apple Techs to back me up. They also took pictures of the mess Latch made trying to install the PS. Why would I lie? I took my G5 in for a power supply, and come out with a broken,damaged computer, completely unusable. That G5 was never worked on before this, except to install an extra HD and memory. What would you do? And don't be sorry... be a man, Mike, and except the fact that Lach screwed up this G5 repair. I'm not a scammer, and for you to outright deny any liability shows me that you are the scammer here, and I will see you in court. We'll see what the District Attorney has to say about fraud. Cost of repair will probably exceed $1500.
Sorry
From: Mike Ajlouny [mailto:mike@mac-pro.com]
Sent: Thu 8/24/2006 5:09 PM
To: Mike McWilliams
Subject: Re: Mac-Pro+Customer+Service+Question.
Installing a power supply needs no thermal calibration, sorry.
Also we have the signed agreement we are not responsible, you will lose in court, you know it, and I know it, do not waste are time with a broken computer.
Mike
On Aug 24, 2006, at 4:56 PM, Mike McWilliams wrote:
The install went as planned. Ok. Thats great. The damage was caused by your technician. The computer booted, but was not fine. It was unusable. Ask Latch about that. It would stay on for 10 minutes and shut down, after the fans were blowing at high speed, as I told your people the second time I brought it in. Latch also didn't do a thermal recalibration, and had no idea what I was talking about, and damaged a lot of internal parts installing the PS, told to me by Apple technicians. I was hoping to come to an agreement, but I will start building a case against your store tonight after I get my G5 back from Apple. I have pictures, and certified Apple technicians to help with this case. All the damage was done Latch, and I will prove it in court. I am a former San Jose Police Officer,! and I have no reason to lie to you guys. Sorry. See you in court.
-----Original Message-----
From: Mike Ajlouny [mailto:mike@mac-pro.com]
Sent: Thursday, August 24, 2006 4:14 PM
To: Mike McWilliams
Subject: Re: Mac-Pro+Customer+Service+Question.
I am the owner, and I talked to latch, We installed a power supply that you supplied us with, the install went as planned, your computer did not work when it came in, so we could not test it before we started working on it. We assume no liability before or after, these where all your parts. you signed the release before we worked on it. I am sure you want to blame us for something that we are not responsible for.
The computer booted fine when it left.
Sorry.
Mike Ajlouny
President
www.mac-pro.com
mike@mac-pro.com
On Aug 24, 2006, at 4:07 PM, Mike McWilliams wrote:
Hi Mike,
I'm having major problems with my G5 that I had repaired there last week at your Blossom Hill location for a power supply and fan issue. Latch was the technition. I'll get back to you with more documented pictures and details after I get my G5 back from Apple tonight. Who is the owner of Mac Pro? also, who is the manager there at your store? I'd like to have their email addresses. This may turn out to be a MAJOR issue. My G5 is ruined, as explained to me by Apple technicians who looked at it right after I got my G5 back from Mac Pro.
Thanks,
Mike McWilliams
Apple G5 Dual 1.8 repaired by Mac Pros for Power Supply/Fan issue
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