katherine w.'s review of Lucas Oil Products, Inc.

Lucas Oil Products, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/17/2011
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Review 4/17/2011
Do not use this product. I am warning you. It totally destroyed my car. The Autozone employee recommended me to put this product into my car to save mileage. Instead after he put the whole bottle of injection cleaner into my gas tank all the lights in my front dash board went on. Just about one to two blocks later the car died. The Autozone employees came out trying to fix it. They did many things they even added gas to my car to see if it would work. My car had to get towed to the dealer ship. I told the dealership that Lucas injection cleaner was put into my car.There after they did many test and said whatever was put in my car was extremely oily and to remove it would take two days. Angrily ofcourse I called Autozone where they directed me to the manufacturer Lucas. All Lucas gave me was the run around and fluff. When I mean fluff they had no intention of helping me resolve the claim. The employee asked me how much gas there was in my tank when the product was put in. I told them 5 gallons. Jerry then said well if they poured the whole bottle in it would be Autozone's problem because they did not read the instructions. The bottle says up to 25 gallons so if you only had 5 gallons of gas they should have put 1/5 of the mix and that they should have used some common sense when using there product. I was startled so called Autozone back thereafter the regional by the name of Bob and the district manager Steve tried to help me resolve the situation. I told them it was there employees fault because the employee knew very well before hand that I requested he made sure he was pouring the right mix into the car because I had no idea how to use the product. Autozone directed me back to Lucas. After many weeks of blame sending me back and forth in run arounds. John at Lucas said well I need the bottle of stuff you said toyota pulled out of your car. I told him listen I don't have to prove to him that it was the injection cleaner all I've ever put in my tank has been gas nothing else and the Autozone employee put it in. John called the dealership and did not agree with what they were saying. I have it in documented evidence on my receipt of how there product impacted my engine. Every trace of this had to be removed and when it was all out my car started running. I will not stop fighting this case. Both of these companies are responsible and if you have had a similar experience with using this product please let me know. People need to no that this is not a safe product for there car. It cost me a thousand dollar to remove every trace of it from the car. Sadly i was trying to save money but end up costing me a fortune.
 
 
 
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Additional Business Information
Hours   Phone   (951) 270-0154 Address   302 North Sheridan Street
Corona, CA 92880
Website   http://www.lucasoil.com Email  
Contact   Robert Patison Other  
 
 
 
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