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Review 9/10/2011
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I used Capet Care three times over an 18 month period. I was pleased with their work which is why I went back to them. However I was very unhappy with the HIGH PRESSURE up sell.
I got a coupon that said less than $100 to clean my carpet. (I don't remember the exact amount.) When they got here they quoted me $600 for three rooms and my stairs. No joke. My whole house is 1200 sq feet so if I had to guess, my carpeted area is under 600 sq feet. The carpet is not too dirty because it is 2 years old and we don't wear shoes on them. After much haggling we settled on $100. Six months go by and again I want to have my carpet cleaned. This time they wanted $600 again so we haggle again! The third time I used them, the gave me another ridiculous quote of $300.
I called their head office and complained. I told them I see carpet cleaning as regular maintenance work and I have my carpet cleaned every 6 months. Like my cleaning lady, I want to pay the same price every time and not get the high pressure sales pitch. Al, the guy I spoke to said they have highly motivated sales people that work for them and I just need to say no. WRONG answer! They offer a cleaning service and I don't appreciate the high pressure sales every time I bring them in. I told him they are obviously not interested in repeat customer because they always try to price gouge me when I have used them three times.
Stay away from this company or be prepared to say no to the high pressure up sell over and over!!
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