Cori M.'s review of Healthy and Active

Healthy and Active

         
Customer Reviews & Ratings
Review Posted 1/12/2011
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Review 1/12/2011
This company sent out a package to UPS, THEN they dumped it at a post office and it was labeled with the wrong zip code. The company will NOT address the issue AT ALL. The post office returns mis-shipments to UPS and UPS claims they have nothing to do with it either. So basically when you buy from this company........don't expect to EVER see your package! but you will be charged the DAY you give your credit card number to them!!!!!!!!!
 
 
Business's response - by Healthy and Activeon 1/12/2011
I sincerely apologize for any problems receiving your order. While not having the specifics for your order, I can say that we ship and deliver over 2000 packages daily, but that doesn’t mean there isn’t the occasional problem with individual shipments either due to our error, the carrier’s error, or a customer error. We know the UPS/USPS service we use is just as reliable as the single carrier methods, because we spent a lot of time making sure before we committed to using that method and we still use the single carriers for physically larger-sized orders, and the “undeliverable” rates are roughly equal. If you haven’t already, please contact us about your order so we can fix whatever specific issue(s) are preventing your delivery. Thank you very much, we appreciate your business!
 
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Additional Business Information
Hours   Phone   (714) 847-9292 Address   15251 Pipeline Lane
Huntington Beach, CA 92649
Website   http://www.healthyandactive.com Email   sean@xrllc.com
Contact   Sean Welch Other  
 
 
 
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