LISETTE C.'s review of Gil's Electrical Service, Inc.

Gil's Electrical Service, Inc.

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Customer Reviews & Ratings
Complaint Posted 10/11/2018
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I needed 3 ceiling fans hung in existing places and all plugs, outlets and lights to work properly so I called and Gil's Electric to come to my new home. I took Saul around and showed him the light and switches that do not work. I had to go back to work and asked him to call me if he had any issues or questions. He told me I needed a new surge protector which was $485.00. He left me a message and said everything was done and worked. At the same time he charged my credit card $2,500. I went by my home at noon to check everything out since they said they were finished and 6 ceiling can lights in my main living room still did not work. I called the office and the person who answered the phone was very rude to me and said I did not pay them to fix those lights! That was the main reason I asked them to come to the home to make sure all ceiling lights worked. I even showed Saul the exact lights and switch and told him it did not work. I work for a City and I know customer service and this company had the worst I have experienced. Instead of taking care of it, the woman at the office told me the soonest they can get back was in six days and I would have to pay again. I am so upset with this company. I had taken out the 10 kitchen LED lights which was easy and the electrician asked me if I wanted him to snap them back in. I thought that was so nice and said thank you so much! When I read my bill they charged by $450.00! I had not idea and would have put them back myself! Do not trust or use this company. They will overcharge, upsell and take advantage of you - and if you can not stay and watch them you may be cheated. I am an honest and fair person and Gil's Electric (after paying $2,500, should have sent their crew back immediately since they charged my card and fixed the lights they were suppose to fix in the first place. I guess what upset me the most was how I was treated on the phone by there office. The crew was very nice. The girl on the phone said they work for her and not to listen to the crew. I will YELP everywhere I can since I was treated so poorly and should not have to pay a penny more for my lights to work!
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Additional Business Information
Hours   Phone   (888) 428-5899 Address   11024 Balboa Blvd., Suite 275
Granada Hills, CA 91344
Website Email
Contact   Tiffany Smith Other  
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