Jeff N.'s review of Gamefly, Inc.

Gamefly, Inc.

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Customer Reviews & Ratings
Complaint Posted 3/4/2009
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Review 3/4/2009
We have been members for close to a year now and all I can say is that the customer service is TERRIBLE! The average turnaround time for when I mail a game (from the post office) is 10 or more days. This is unacceptable. Every time I contact them they just give me some stock answer about the post office. I live in Michigan and the games come from Pittsburgh. It takes an average of 3 days for them to mark it as returned. Right now they have a game marked as "received" yet they still have not sent a new one. It will be close to two weeks when I finally get a new one. Bad business model, bad service. I do not recommend this company and am actively seeking another company that rents games online. THUMBS DOWN FOR GAMEFLY!!
 
 
 
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Additional Business Information
Hours   Online store, 24/7. Phone   (310) 664-6400 Address   P.O. Box 5326
Culver City, CA 90231
Website   http://www.gamefly.com Email   kbenner@gamefly.com
Contact   Karla Benner Other  
 
 
 
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