|
|
Review 8/30/2011
|
|
I subscribed to Internet provider DSL Extreme on July 29, 2011, under a one year contract with the understanding that a $250.00 early termination fee would be waived if they could not provide the contracted service. As of this date October 30, 2011, I have two open service tickets with DSL Extreme as they have failed to provide service. My attempts to work with DSL Extreme have all failed. I’ve been advised by numerous individual that they are prohibited from providing sir-names so I can provide little detail, but I have spoken to no less than six to ten individuals from tech support to billing/customer service over the course of a month. I have spent countless hours on the phone with representatives, replaced modems, and worked with my landline provider without satisfaction. Each encounter is met with another excuse, i.e., "we'll send another replacement modem", etc. For several weeks now I have been assured from one group or another that they would recommend waiver of the termination fee, and all other charges due to technical issues that they could not identify, only to find my repeated request denied. At this point, I am asking only to terminate this account without incurring any fees and they continue to employ their time wasting run-around technique. A rating of a single star is far more than deserved.
|
|
|
|
|
|
|
|