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Review 4/14/2010
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We hired this company to move our household items from Florida to NYS. Here is a list of things you should be aware of when/if deciding to do business with this company:
Sales Experience:Sales person was very nice, makes the sale with low estimate and great promises.Then, after all items are on the truck, you get hit with a very large variance between the estimate vs actual cost and your hands are tied. And when upon delivery you have a dispute you are met with anger and bad customer service from both sales and management.Packing Day Personnel:
Did not send enough people to pack up a full house of items. Estimated 4 - 5 hours to pack the truck and they took 12 hours using one untrained temp, one trained temp and one employee. Though slow, they worked hard however we did not keep a close eye on the inventory sheet and many items that were packed onto the truck did not make it to our destination including a few valuable items so advise you to NOT move anything valuable. These guys actually tossed a few of our last items into our side yard before leaving without our knowledge.Transport of Goods:
The truck that was packed in our driveway was not the truck that arrived at our destination. We had a variance between pick up and delivery dates and thus we have to assume our items were taken out of the truck and into storage then moved onto a different truck using another moving company to handle the transport as many items were wet, many items were "lost" and many items damaged. Delivery / Unpacking Personnel:
The driver and personnel that arrived were from a different company and were very nice and on the ball.
We were told the unpacking included assembly of beds. It did not.
We paid extra for special packing and handling including re-assembly of our baby grand piano and when we called the company they flatly refused to handle. The guys were kind enough to get it into our house and left the moving blankets on it. We paid a local piano professional to come to our house a few days later and when they unwrapped the moving blankets we found the surface of the piano was damaged due to poor placement and packing on the truck.Claims / Complaints:When calling the company to ask about our lost and damaged items the call was handled nicely with instructions to file a complaint online with Anthem Claims. After filing the claim we received a notice from the claim company that no compensation for damages would be made as damages were not noted on the inventory report so make sure you do as much as you can on the day of delivery. Since we didn't unpack many of our boxes until much later we were not aware of the extent of damages nor the extent of "lost" items at the time of delivery thus they weren't noted on the transport sheets. There is a 9 month complaint window for this very reason. Additionally, no mention from Anthem was made as to our lost items or the piano damages.I would not recommend anyone do business with this company. Pay the extra money and give your business to a higher estimate company and do your homework and ask more questions to improve communication. If you do use Compass Van Lines, hire someone to work on your behalf on the day of pick up and delivery to ensure all items that make it onto the truck are on the inventory sheet in detail, that you are watching how things are being handled and do the same on the other end. We were unable to do this and it cost us dearly.
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