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Review 4/1/2010
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My daughter entered the Watershed Facility the end of September 2009 I paid the full amount due upon her entering and was told that when her insurance was received I would be issued a refund. Her treatment was good and I have no complaints about that. My complaint is with their accounting. My daughter's insurance company did pay the Watershed in November 2009 and they cashed the check on 11/10/09. I heard nothing from the Watershed so in March 2010 we called the Insurance Company and was advised they had received the check in November. Upon calling the Watershed in March 2010, four months after they received the monies, I was told by a woman who told me her name was Annie, they do not refund any money unless requested by the payee as they deal with too many people. OUTRAGEOUS! If we hadn't called they would have kept the money. How many times has this been done where people may not have checked and they keep the overpayment. This is criminal.
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