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Business's response - by Michelle S.on 12/1/2011
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As the owner of the company that also personally rents our family coach, I can tell you that mechanical and electrical items in an rv are not a perfected science. Items in an rv are even more complicated than similar ones in a home and can become faulty for no apparent reason. If items become faulty, our policy is to offer future discounts/credits as I would love each of our customers to return to rent for their future vacations/trips. As for David M’s complaint, it is being reviewed by the owner of the motorhome and an rv technician.
123 RV Rental acts only as a broker so the renter has been asked to work directly with the owners on determining any type of credit or refund. 123 RV Rental was not there for the initial rental walkthrough nor during the vacation, so it is infeasible for 123 RV Rental to be in the middle of this negotiation. From what we have gathered, the rv appliances didn’t work due to the the renter not using a proper 30 amp service connection, instead a typical house electrical outlet was used. The owners took the time to go over this during the initial walk thru of the rv with the renter and again during a phone call that was made to the owners by the renter on the 2nd to the last day of his rental period. David M refuses to work out the challenges he experienced with the rv owners or accept that the issues were caused by using the incorrect electrical connection.
The owners are a wonderful family and David M. is simply blasting emails and adding negative reviews in an attempt to get a full refund. Any refund would need to come directly from the rv owners and if David M. refuses to deal with the owners, our hands are tied at 123 RV Rental.
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