Customer Reviews & Ratings
Complaint Posted 9/19/2019
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Misleading, deceptive and fraudulent
Please be cautious of Intelliloan's bait and switch tactics to lure in potential borrowers! Our chief complaint against this company is the misleading and deceptive way in which they "promise" and send over a "locked" in rate and very competitive quote after receiving up-front all the required disclosures of income, assets, debts, etc. We had 4 other lenders who we had received quotes from and due to our outstanding credit rating, they were all competitive quotes and yet Intelliloan's goal was simply to beat this quotes, or at least, deceptively provide a quote that was ultimately bogus. Regrettably, we fell victim to their deceptive practice and paid the $450 appraisal fee and moved forward with Intelliloan in good faith... ultimately we stopped communicating with the other lenders because we thought we were getting a better deal with Intelliloan. The appraisal came back highly suspect with many red flags on it's legitimacy (it included a comparable home sale that was actually still an active listing). We made multiple attempts to get our concerns addressed with Intelliloan but sadly, they ultimately would not address our specific questions regarding the appraisal and would not honor their initial "locked" rate and offer. Potential borrowers: please be cautious with the deceptive and misleading practices of this company!
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Additional Business Information
Hours   Monday through Friday 6:00am - 7:00pm Saturday and Sunday 7:00am - 4:00pm Phone   (877) 263-8499 Address   4 Park Plaza #800
Irvine, CA 92614
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Contact   Customer Service Other  
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