Marco C.'s review of VIG Furniture, Inc.

VIG Furniture, Inc.

         
Customer Reviews & Ratings
Complaint Posted 1/26/2012
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I feel bad for any company who buys from VIG and expects their customers to be happy
I don't want to bad mouth the local reseller who I have experience with VIG through. This is only to try and spread a little word of how shoddy the customer service is at VIG. Recently bought a "full leather" sectional locally and it appeared to be a very nice purchase. I was happy with the overall sectional. Color was great, it was comfortable, and very modern looking. Then I was sitting down one day and rubbed the side of the sectional. This is when I noticed that the leather on the arm rest was completely different than the material used for the rest of the sides and back. It wasn't just a different grain of leather, it was plastic and hard feeling. Contacted the shop and they in turn contacted VIG. VIG replied to them that the sofa is top leather/split leather and that is acceptable in the furniture world to be called all leather. Keep in mind that this is a $3000+ sofa and not overly large. They even shared an ehow.com article about what split leather is and how it is widely used in sofas these days. If you look further into the articles on that site you will also come across ones that say don't buy a "full" leather priced sofa if it is has split leather on it. Long story short, they do sell a full leather version of this sofa for a very reasonable price, at OTHER retailers (NOT VIG). I pick my true "full top grain leather" sectional up next week. VIG buys the half top leather/split ones and sells it to vendors to sell to customers as full leather sofas. They won't budge on this and they charge a premium for it. I feel really bad for the shop I bought it from because they were nice enough to take it back and refund all my money. VIG on the other hand should go down and people should stop buying from them.
 
 
 
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Additional Business Information
Hours   Phone   (323) 588-7434 Address   2140 East 51st Street
Vernon, CA 90058
Website   http://www.vigfurniture.com Email   info@vigfurniture.com
Contact   Irene Reznik Other  
 
 
 
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