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Review 5/9/2011
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A couple weeks ago, I filed two insurance claims with U-PIC for lost international parcels totaling $154 via Endicia. However, today U-PIC issued a check cutting the value of my claim down to 37% of the claim amount. I paid for the insurance to adequately cover the full amount of my lost parcel claim, and I submitted the requested 6 pages of paperwork necessary to process the claims. Previous claims with U-PIC I have made were not downgraded like this.
When I called to speak to a customer service representative about the error in the claim amount issued to me, she was rude and dismissive, and claimed her supervisor was unavailable when I asked to speak to him. She declared that no matter how much insurance I purchased, and no matter how much insurance I purchase to cover my packages, they would only reimburse the amount they perceived the value of the original shipment to be, not including any re-shipment costs, costs of production for replacement items, or insurance costs.
I feel my claim, and the insurance I paid for, wasn't upheld by U-PIC. They should have issued a check for the full claim amount on the lost package, because that is what I paid for. In the past they have, which shows their claims department is inconsistent and unreliable. Their customer service also lacks.
I did not receive the service I felt I paid for, and I feel U-PIC misrepresents their services.
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