Customer Reviews & Ratings
Review Posted 7/22/2017
. 1
. 0
Charles at Network is Awesome!!
I recently refinanced my mortgage through Network Capital for a lower rate with minimal closing fees and the best part is I was able to discontinue payments for private mortgage insurance (PMI). Now I have extra $’s I can add to my retirement savings. Whatever your situation is though, I highly recommend Network Capital. I had reached out to several other lenders, but early on decided to continue with Network Capital. From the start Charles Bedell was at the same time informative, personable and professional. He immediately went to work for me. Didn't just jump at a preliminary estimate trying to convince me that was as good as it gets. I have only been through a refinance once but during the buying experience, I received a few costly surprises. So I’m skeptical of anything that moves too quickly. For most people these days, that’s a good thing. But for someone like me that happens to process information a bit slower it can be unsettling. However Charles was there every step of the way making sure that I understood every facet of the process and every document I signed as well as what to expect next. He never lost patience and never tried to rush me through. I should mention that twice during the process I got a bit spooked and started to pull away. I was honest about this with Charles, and without pressure, he addressed my concerns with empathy, understanding and provided me with the information I needed to make the best decision for myself. I appreciated being treated with respect. He even called to say congrats once the loan funded. The only surprise in the end was that the final loan document amounts came in better than the estimated offer. One more shout out I’d like to make is to the Loan Processor, Jennifer Vasquez. She picked up where Charles left off and didn't miss a beat. I received the same friendly, informative, professional help from her that I received from Charles. The customer service at Network Capital is phenomenal.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
 
Additional Business Information
Hours   Monday - Friday: 7am to 7pm Saturday: 10am to 3pm Phone   (800) 925-0060 Address   5 Park Plaza, Suite 800
Irvine, CA 92614
Website   http://www.NetworkCapital.net Email   customerservice@NetworkCapital.net
Contact   Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.