mike g.'s review of Luis Lopez Automotive

Luis Lopez Automotive

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Customer Reviews & Ratings
Complaint Posted 9/19/2010
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Review 9/19/2010
Beware: I was really disappointed when I came here for the first time to have my 60K service done, I thought I would try and save some money, wrong! They charged me almost what the dealer would have charged, the worst part? my car runs worse than before I brought it in. I don't even want them to touch my car! I'm not ever going back. I'll spend the money at the Dealership.
 
 
Business's response - by Luis Lopez Automotiveon 9/20/2010
Again, I looked thru my customer database and I simply don’t have any record of a “Mike G.”, nor can I remember any circumstance where I may have provided such terrible service that warranted a negative review. I find it hard to believe that a real dissatisfied customer would hesitate using his real name in an honest review. I also find it hard to believe that anyone would spend more here at this shop (or any independent shop) then in the Dealership for the same work. Our hourly rate is more then $100 less then most Dealerships along Brand Blvd. As for your claim that your “car runs worse than before I brought it in”. Since you have not provided your real name nor given any specifics on your car and what work was supposedly done I can’t even respond to that claim. However, I do encourage you to file a complaint with the BBB. I am an accredited member of the BBB with an A+ rating. I’m sure with the BBB’s help we can resolve any legitimate complaints.
 
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Additional Business Information
Hours   Mon-Fri: 8am - 5pm Sat: 8am - 3pm Sun: Closed Phone   (323) 665-0166 Address   2751 Fletcher Drive
Los Angeles, CA 90039
Website   http://www.lopezautomotive.com Email   luis@lopezautomotive.com
Contact   Luis Lopez Other  
 
 
 
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