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Little sketchy at first...
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In my search for engagement rings, I stumbled upon this place on line. I will be the first to admit, I was a little skeptical at first because I had never heard of them. After looking at their prices, that made me even more skeptical because seriously, who offers jewelry at those prices?! I bookmarked the page and kept looking at other sites and the others just did not have good versions of the type of ring I was looking for - split shank halo ring with the princess cut. The version that Century Diamonds had by far the best looking ring I could find. So, I took the leap of faith and ordered the ring. I loved the ring, however, when it showed up, there was a fairly large inclusion right in the middle of the stone that stood out like a sore thumb once you knew it was there. I called, sent it back, and got a new stone put in the ring and it only took about a week. They received it on a Wednesday and I had asked for it back by Saturday and we had it Friday!! Amazingly fast!!
My now fiance loves the ring. I feel like a good representation of how the guy did on the purchase of the ring is what other women say about it. I have gotten so many compliments on the ring and how "beautiful" it is. Century Diamonds provides an excellent product at an even better customer service level.
The reason for my 4 stars instead of 5 is their phone system. When you call to get in contact with them, you're usually on hold for about a half an hour. It almost seems like they have a timer as well, so when you're on hold for a certain amount of time, it automatically disconnects you and you have to call back. This was a pain in the butt, happened to me about 3 or 4 times. This would be my only area for improvement for Century, get a better phone system.
Excellent experience overall and would highly recommend this place to anyone looking for jewelry.
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