Customer Reviews & Ratings
Complaint Posted 3/9/2019
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FRAUD COMPANY STAY AWAY!!!!!
STAY AWAYYY!!!!!!FRADULENT MISLEADING DISGUSTING COMPANY!!!
This service is a scam. I did not use anything they provided to me and I want to be refunded all the money I paid to them. I received this travel voucher as a winner in a contest. It ws supposed to be a free trip, that I had to pay taxes($250) and a refundable $100 deposit on. When booking my travel I was given the choice to pay an additional $240 to "upgrade" my hotel. I was having an issue before leaving for the trip about show tickets and spoke to a manager named Julio that would not help me and made fun of my NY accent (i hope these calls are recorded so management can hear this and really fire this man). I paid $490 to go on a "FREE" trip to vegas and was not told of any additional money i would have to pay. It turned out to be a complete scam where I would have had to pay more and more money and I decided not to use any service they provided. When i went to check in to our flight we had to pay an additional almost $300 to even get a seat and check our bags because they booked us on the cheapest airline and I felt totally taken advantage of and mislead because they never ever told me this would be the case, so I booked my own flight and had to pay $819.20 to the airline and then i had to book an additional night at the hotel because we arrived way before check in that cost me $324.26 because I already had our plans and this trip was supposed to be a gift to my husband. We arrive in Las Vegas and went to the hotel they booked me at (Tropicana) which is the oldest and worst hotel on the strip - we arrived at 3am and checked out by 10 am the next morning because the hotel was disgusting, Totally rundown, it smelt, it was dirty, there were bugs, and to top it all off while my husband went to the bathroom I was approached by 2 men and i feared for my safety. They were trying to get me to go to their hotel room and perform sexual acts with them thinking i was alone. Thankfully my husband came out of the bathroom and saved me because i started calling out babe, babe hurry and they took off because they realized I was with a man. At this point i was hysterical crying and I just wanted to leave. I immediately left this hotel and went somewhere else. It was completely unsafe and unacceptable. I advised the front desk right away of what occurred and the girl told me "it was just 2 guys hitting on you, nothing happened right? You weren't assaulted or attacked and you look fine to me." I was appalled at what I was being told and no report was written NO "I'm so sorry this is unacceptable" they basically made it as if it were no big deal that I was so scared and almost sexually assaulted (I was so shook up that now I realize and wish I would have made them call the police and make a police report) I was just so scared and wanted to get out of there asap so we checked out immediately. I could not believe they felt this was suitable, acceptable behavior from guests at their hotel to other guests. I left there and had to book a different hotel that cost me $889.80. All this money I had to pay for a trip that was supposed to be "FREE". This is so upsetting and disheartening. I have all my receipts and all my proof. To top it all off 3 days after I left Las Vegas the Tropicana where I only stayed for 5 hours mind you put NEW charges on my card!!!! I called them up and they said oh sorry it was an accident we thought it was someone else’s and refunded me afterrrrrrrr I called them so basically THEY KEEP YOUR CREDIT OR DEBIT CARD ON FILE EVEN WAY AFTER YOU LEAVE!!! How dare they!! How intrusive is that!!! No reputable company keeps a customers credit card on file and makes charges unauthorized afterrrrr you already leave their hotel!!! EXTREMELY FRAUDULENT There are so many bad reviews on this company that i wished i had sen before I booked this disaster of a trip. Its so sad that you really can't trust companies anymore. This company is a complete fraud. PLEASE BEWARE!! Do yourself a favor and RUNNNN far away from this company!! THEY ADVERTISE FREE TRIP BUT ITS A COMPLETE LIE AND SCAM!!!!!
 
 
 
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Phone   (818) 992-5100 Address   6300 Canoga Avenue Suite 500
Woodland Hills, CA 91367
Website   http://www.casablancaexpress.com Email   nick@casablancaexpress.com
Contact   Charles McClendon Other  
 
 
 
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