11/30/2010 7:29 AM (PST)

Catmando,

The rating assigned to the business would have no bearing on how the BBB handles your complaint. The complaint will be sent to the company with a request for response and the BBB will attempt to mediate and assist you in resolving your dispute.

Other avenues you can use to file complaints, depending on the nature of your problem with the company, would be:

Federal Trade Commission - 877-382-4357 - http://www.ftc.gov
FBI Internet Fraud - http://www.ic3.gov
California Attorney General - 800-952-5225 - http://www.ag.ca.gov

To file a complaint with the BBB against eBay, contact the BBB in San Jose:

http://sanjose.bbb.org/ContactUs.aspx

The rating a Better Business Bureau assigns a company is determined by a scoring algorithm that includes such elements as its type of business, length of time in business, compliance with competency licensing requirements, complaint volume, complaint history, seriousness of complaints, complaint response behavior, and our experience with the industry that the business is in (some are more problematic than others). Complaint generation risk and companies' resolution behaviors have been tracked and scored by BBBs across the nation for the past one hundred years. Our perspective and methods still stand the test of time and are an important and valid tool and benchmark for both consumers and businesses for evaluating marketplace interactions.

4/12/2011 10:58 AM (PST)

catmando .... As shown in the last reply .... the FTC, FBI Internet Fraud and the California Attorney General are venues. Now ... Goggle 20/20's investigation of the BBB in giving good ratings for cash .. that should answer quite a few of your questions of why the BBB gives them such a high rating. My two complaints against Ebay were "closed" by the BBB and when I called I was told that they were closed "customer dissatisfied". There is no such category so I can only access that I was given a nice pat on the back and leave. Ebay has been violating its own policies for quite some time and its no wonder that Ebay has attracted a shrewd bunch of crooks to their site. I plan on closing my Ebay as well as my Paypal accounts. I already given my latest report to 20/20. Here's hoping they do a follow-up. Here's what you can expect to receive from ABC: Thank you for your request to ABC News. To submit a story idea to one of the ABC News shows listed below, write a single page letter including your name, phone number, and address. Include photocopies of backup information. On the outside of the envelope, write "Story Idea." If a producer is interested in your story, he/she will contact you. Here are the show addresses: 20/20 147 Columbus Avenue New York, NY 10023 Primetime/What Would You Do? 147 Columbus Avenue New York, NY 10023 Nightline/This Week 1717 DeSales Street NW Washington, DC 20036 ABC World News with Diane Sawyer 47 West 66th Street, 2nd Floor New York, NY 10023 Good Morning America 147 Columbus Avenue New York, NY 10023 If you are submitting a LOCAL news story: Go to ABC.com Go to the bottom of the home page and click on “FAQ” Click on Question #2 Click on “nationwide affiliate map” Follow the instructions to get the website, address and phone number for your local ABC station. Note: The Company’s long-established policy does not allow us to accept for review or consideration any ideas, suggestions, or creative materials not solicited by us or our subsidiaries. Therefore, in the event that you have submitted such content, please be advised that the submission has been forwarded to the Company’s legal department for handling.

5/16/2011 8:29 AM (PST)

THIS SITE IS A JOKE A+ FOR EBAY? Ebay trys to screw every single person in every single way THIS IS NOT LEGAL. I cannot believe this is happening in America and they are crooks getting away with what tiny money I had in my bank account. Ebay is the worst!

5/16/2011 8:47 AM (PST)

Brandon,

If you have serious issues with eBay, I recommend contacting the complaint channels I gave above. Despite anyone's opinion on the BBB's rating for eBay - all complaints go through the BBB's mediation process and all complaints are logged on eBay's BBB Report. You should also notify one or all of the goverment agencies I recommended, as they are empowered to take any necessary action.

Thanks.