Jack C.'s review of Print Runner, Inc.

Print Runner, Inc.

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Customer Reviews & Ratings
Complaint Posted 12/4/2019
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Support is almost worse than the stickers were
All I can say is I am extremely disappointed. Here's my story. I'd bought from PrintRunner in the past. I had bought a total of 5 batches of stickers from them, and only really had a problem with one. When I got the stickers, they were cut very unevenly, and the color was pretty far off. Keep in mind this was 1000 stickers. They were all messed up in the same way. I decided, well, I haven't had any issues in the past, so I'll shoot them an email. My deadline was coming up, but they shipped the stickers out about 5 days early. On November 14th, I got the stickers. On November 15th, I sent them an email. On November 16th, they responded back giving me a form to fill out about the issues. On November 21st, 2 days before my deadline, I got an email and voicemail from an "Issue Resolution Specialist". They agreed there was a problem, and gave me a $33.73 credit to reorder the number of stickers that were affected. On November 21st, around 30 minutes later, I responded asking for their original file so I could fix the colors and asked if I would be charged shipping (the website said I would, it was ~$25, pretty much the same amount as those stickers) On late November 23rd, I sent another email, by forwarding the email from the 'specialist' to the main customer care email, hoping someone could get it sorted quickly before the thanksgiving holiday. Keep in mind it was past my deadline at this point. On November 24th, they responded saying that they will call me back when normal business hours resume. (did not tell me when they resumed, it is not listed anywhere obvious on website.) Today, December 4th, I sent another email asking why I had not yet got a response, 15 days later. Now I am sitting here almost 2 weeks after the deadline, without any response or properly made stickers. I didn't need them by the original deadline, but I needed them now So no, I don't recommend PrintRunner to anyone, and I will be letting those that I did recommend it to, and the person who recommended them to me what happened here. Even if they fix the problem at this point, I don't intend on changing the review. They messed up my stickers, all I want is for it to be fixed in a reasonable amount of time, at no charge to me.
 
 
 
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Additional Business Information
Hours   Phone   (818) 993-9111 Address   9673 Topanga Canyon Place
Chatsworth, CA 91311
Website   Email   tim.p@printrunner.com
Contact   Tim Perrilliat Other  
 
 
 
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