Ashley J.'s review of Westlake Financial Services

Westlake Financial Services

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Complaint Posted 9/7/2012
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They are quick to finance a car, but won't take responsibilty once it's a fraud case..
I purchased a bmw 325i from Autoplex Houston financed by Westlake in May. After purchasing the car, every week it was back at their shop for some reason or another. Well in July the car completely cut off and wouldn't turn back on. I bought this car under," a great used condtion car." Autoplex refused to pay for parts of repair or tow fee. I sent $300 in July to try and repair the car, keep in mind I bought it May 16. After paying $300, the dealer still couldn't get the car started. I was given a carfax from the dealer that stated no wrecks or damages and only 2 owners me being the second. But I felt something else was fishy. So I started doing research and pulling my own reports to find out it was a salvage car. I pulled an auto check report, national insurance crime bureau report, and a national motor vechile title report. I have been fighting this over a month now. I call westlake atleast 2 to 3 times a weeks trying to get this resolved. No one is willing to help me get rid of this bad vehicle and get another one. This week I decided to start faxing the information to the CFO Paul Kerwins office. I still haven't received one call or fax from anyone. Oh wait, they still want your monthly payment. Harassing calls for payment, but no one apologizing for the inconvience of not having my car since July! I hope this review will open someone at the company eyes. I would like to be treated with great customer service. I just want what I paid for, not a salvage junk car.
Business's response - by Stephanie Mon 9/14/2012
Ashley, Thank you for sharing your feedback. I'm incredibly sorry to hear about the negative experience you have had with Westlake. This is not the kind of customer service we want to provide. Please provide me with your contact information, so I can personally get in contact with you and get this resolved properly.
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Additional Business Information
Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
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Contact   Brenda Moreno Other  
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