Cyberpower, Inc.

4.4 star rating Rating - based on 613 reviews & complaints
CyberPower builds custom configured gaming desktops and notebooks.  
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Cyberpower, Inc. Categories
Computer Equipment, Parts, and Supplies
Computer & Network Installation & Security
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Customer Reviews, Ratings & Complaints
Complaint Posted 3/1/2014
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Horrible experience
I recently ordered a gaming PC from Cyberpower and was pleased initially with the cost and ease of ordering on their website. I was also happy when I received an e-mail notifying me that the PC was being shipped earlier than the original estimated... Read More »
 
 
Business's response - by Cyber_techon 3/3/2014
Dear Valued Customer, We apologize that you experienced an issue with your computer. All systems do go through the burn in and QC process. When systems ship sooner then the ETA, that is because the warehouse and assembly processed was processed so... Read More »
 
Complaint Posted 1/22/2013
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Shady Policy
Ordered a PC it arrived about a week later than they said and it would not power on. I called tech support which told me to feel around for loose parts. Finally I told them I just want to return it. They said their policy is that they will not pay... Read More »
 
 
Business's response - by Cyber HDon 1/23/2013
Dear Valued Customer, we do apologize for any inconvenience. If you just received a PC and it is having an issue, we would be more then happy to address the issue for you at no cost to you. However, if a refund is requested unfortunately the terms... Read More »
 
Complaint Posted 8/3/2012
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great machine, terrible customer service
We've bought several Cyberpower machines before (altogether 4 in the last 7 years) so it was a real surprise when my partner and I ordered nearly identical machines (same components, different cases) and mine began making a grinding noise on start... Read More »
 
 
Business's response - by Cyber HDon 8/17/2012
Dear Valued Customer, we do apologize for any inconvenience. If you do have a part that is causing issues, we do offer warranty part replacements under your warranty. However, it is a warranty replacement and the original item is required to be re... Read More »
 
Complaint Posted 7/13/2012
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Would not replace bad drive with better component even when I offered to pay shipping...
Sent me a system that failed after 1.5 months. I called and offered to get a pay for a better component and pay for shipping and they wanted to send me a replacement part from same manufacturer that had a history of bad components. I refused and w... Read More »
 
 
Business's response - by Cyber HDon 7/18/2012
Dear Valued Customer, We do apologize for the issue you experienced and for any inconvenience. We are here to provide you warranty replacements, but unfortunately are unable to exchange items. However, we would like nothing more than to assist yo... Read More »
 
Complaint Posted 5/30/2012
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Buyer Beware of Cyberpowerpc
It took a few weeks to get the computer I ordered from Cyberpowerpc. This was not a problem, as I was expecting it. Unfortunately, there was a problem with the computer. They paid for the shipping to send it back (great). They returned it to me af... Read More »
 
 
Business's response - by Cyber HDon 6/11/2012
We do apologize for the experience you encountered and for any delay with the refund process. Normally, refunds may take 7-10 business days from the date when the computer arrives at CyberPower for refund policy. This should have been stated in th... Read More »
 
Complaint Posted 5/9/2012
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Love my Pc - hate the company
Love my PC - hate the company. I purchased a PC from Cyberpower this past December. I had a few issues and contacted their support. I got no help from them! When I asked for their suggestion about what card to purchase to add USB ports all I got... Read More »
 
 
Business's response - by Cyber HDon 5/9/2012
Dear Valued Customer, I do apologize for your issue. Our records indicate the last contact was in February, but an RMA for a hard drive cooler replacement offered by the tech was declined. If you continue to have issues with your hard drive coole... Read More »
 
Complaint Posted 4/28/2012
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Buy somewhere else!
File complaints with the BBB, your state Consumer Affairs Dept and the FTC!! It is easy and you can do it all over the web! - - - I purchased a computer that has had 6 hardware replacements in 10 months! Purchased 05/05/2011. - - - They return... Read More »
 
 
Business's response - by Cyber HDon 5/3/2012
First, we would like to apologize for the issues you experienced and any inconvenience. Our records indicate you spoke with a representative in regards to your issue to arrange a replacement video card. We look forward to you receiving the replace... Read More »
 
Complaint Posted 4/5/2012
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Terrible Customer Service! Terrible PC!
Terrible customer service. Takes months to get issues resolved. They will not refund your money after 30 days, and it takes about that long to get a call back. Computers built with terrible parts! My motherboard, video card, and hard drive were de... Read More »
 
 
Business's response - by Cyber HDon 5/3/2012
We do apologize for any inconvenience. Refunds are provided within 30 days from the date of the original invoice. We would like nothing more than to take care of any issue you may be having with your computer. Should you have issues, we would like... Read More »
 
Complaint Posted 2/28/2012
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Cyberpower is ran by a bunch of snakes
Cyberpower is ran bunch of snakes. They shipped me a computer where the CPU fan is blocked by the case fan and won't spin. They will not replace the CPU fan with one that actually fits in the case, they will only replace it with the same one that... Read More »
 
 
Business's response - by Cyber HDon 3/7/2012
We do apologize for any inconvenience. There is an RMA issued and available for warranty replacement of your CPU cooler. With the cooler you have selected for your system, you will need to remove the side panel fan. By removing the side panel fan,... Read More »
 
Complaint Posted 2/1/2012
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Do not do business with this company.
Do not do business with this company. They take way to long to process orders. I ordered a new 1500 dollar system on January 15th with an expectation of shipping on February 1st. After one week of no movement on the order page, I contacted them to... Read More »
 
 
Business's response - by Cyber HDon 2/7/2012
We apologize for any inconvenience. Non-rush orders normally take 10-15 business days to be processed. Since no rush service was ordered, it generally will take the 10-15 business days. Our records indicate the order was cancelled. Again, we do ap... Read More »
 
Complaint Posted 12/23/2011
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Terrible - do NOT buy anything from these guys
Terrible -- do NOT buy anything from these guys. My PC arrived two weeks later than it was supposed to, and when it did arrive, it was faulty and I had to return it. Save yourself a ton of trouble and buy from a better company! Read More »
 
 
Business's response - by Cyber HDon 1/9/2012
I would like to apologize for any issue you may have had with your computer. We are here to provide you support and assist you with any problems you may have. If you encounter any issues or have any concerns, please contact cyberhd.tech@cyberpower... Read More »
 
Complaint Posted 11/28/2011
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Terrible customer service, be aware STAY AWAY!!
They started with the wrong foot with me, I called the sales dept prior placing my order online, I waited for 42 minutes just to hear a recording over and over.
I finally hang up and called the technical support this time, waited only 23 minutes... Read More »
 
 
Business's response - by Cyber HDon 11/30/2011
We are sorry for any inconvenience this may have caused. We have credit card protocols in place to help protect the consumer and Cyberpower. When placing an order, the shipping address must be an identical/exact match to the address on file with y... Read More »
 
Review Posted 11/20/2011
Review 11/20/2011
I ordered a gaming system from CyberpowerPC two months ago and I couldn't be happier. They have some really great deals and especially free shipping if you are lucky enough time your order right! Got a blazing fast gaming system at a good price wi... Read More »
 
 
 
Complaint Posted 11/16/2011
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Review 11/16/2011
Quite simply, terrible service. They first decided to put a hold on my PC and then simply cancelled it. They wanted to charge a minimum of $150 for shipping. Their "customer service" was useless. It's too bad, because they offered a sweet computer... Read More »
 
 
Business's response - by Cyber HDon 11/16/2011
We apologize for any inconvenience you feel this may have caused. We have credit card protocols that we must follow to protect our consumers and Cyberpower. Unfortunately, as clearly stated at the time of checkout, if your shipping address is diff... Read More »
 
Review Posted 11/11/2011
Review 11/11/2011
What can I say about CyberPower PC... They're a wonderful company, which provided me with the most effortless order and install process of any computer I've owned in the past. Unfortunately, during my order, one of the parts was placed on backorde... Read More »
 
 
 
Review Posted 11/11/2011
Review 11/11/2011


This is the second computer I have purchased from cyberpower. This is also the second time I had a good experience. My computer came just about when originally estimated. It was very well priced and well packaged. It fired up on the first try... Read More »
 
 
 
Review Posted 11/11/2011
Review 11/11/2011
Cyberpower PC is a clear winner in my book!!! I worked with Bobby W. and found him to be most helpful. He made sure I received the computer on time (overnight) and helped me along the entire purchase. My computer is a LIGHTNING FAST BEAST, which... Read More »
 
 
 
Review Posted 11/10/2011
Review 11/10/2011
Went with Cyberpower instead of Dell (last 5 computers have been Dell) because frankly I was looking for better value. I got exactly the computer I wanted. No issues at initial boot up and everything is working great. I don't have a lot of experie... Read More »
 
 
 
Review Posted 11/10/2011
Review 11/10/2011
I've read alot of negative and positive reviews. However, because of the price, I was willing to give Cyberpower a shot. I loved the ease of customizing the system I wanted for a great price. I did the math, and with the cost of shipping factored... Read More »
 
 
 
Review Posted 11/10/2011
Review 11/10/2011
I ordered an i7 GamerFTW series desktop to meet the needs of our survey department's custom software needs. The rig has exceeded our expectations. I selected a 3 day build with 2 day shipping and received the unit in 4 days. The quality of shippin... Read More »
 
 
 
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Additional Business Information
Hours   * Mon: 8AM to 8PM (PST) * Tue-Fri:6 AM to 8 PM (PST) * Sat. 9:30 AM to 3 PM (PST) Phone   (626) 813-7730 Address   5175 Commerce Drive
Baldwin Park, CA 91706
Website   http://www.cyberpowerpc.com Email   danny.lee@cyberpowerpc.com
Contact   Danny L. Other  
 
 
 
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