Ralphi W.'s review of Carolina Furniture Concepts, Inc.

Carolina Furniture Concepts, Inc.

Customer Reviews & Ratings
Complaint Posted 4/9/2014
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Dishonest and don't stand behind their products
We purchased a top-of-the-line leather couch from Carolina Furniture on 12/202013, in fact, the most expensive couch in the store. It has an electric recliner, so we were worried that the couch would not work when the power goes out. The salesman assured
us that this model came with a backup battery. It was delivered on 12/23, but the motor was broken on the right side, and the couch had no battery backup, as we were told. We asked them to take the couch back and bring one that worked, but they would not.
On 12/26, a repairman came with a bunch of used parts. None of them fit, and he said he would have to order the part, and that it would be in about a week later. After a week, we called the store and were told it would be SIX weeks. Again, we asked them to
take the couch back or exchange, but they would not. I had to go out of town for a family emergency and asked if the couch could be repaired before I left, as the part was in. They said "no, that is not our normal day in your town." So they rescheduled, then
cancelled the rescheduled appointment because of "snow," though there was no snow on our roads, in the mountains. When the repairman FINALLY came, he did not have the correct screws, and the plug for the motor was different. He cut the cord and rigged it to
fit, then seemed surprised that it worked. I am happy that the couch works now, but with the "adjustments" that were made to the parts, I don't know how long it will last. This experience has been an utter nightmare, and I will certainly not buy anything from
this store. They made promises and even lied about the features, and didn't stand behind their product at all.
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Additional Business Information
Hours   Monday-Saturday, 10am-7 pm. Sunday, 12pm-6pm. Phone   (828) 681-5011 Address   100 Airport Rd
Arden, NC 28704
Website   123cfc.com Email   customerservice@123cfc.com
Contact   Brian Carmack, Customer Service Manager Other  
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