Mike K.'s review of 4Seating.com


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Customer Reviews & Ratings
Complaint Posted 3/22/2012
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It would take me 10,000 words to describe my debacle in its entirety. Suffice it to say, it was flabbergasting. They did not have the chair I ordered (despite the advertisement that it was "in stock ready to ship!") After 3 days, they called to tell me this. I should have just immediately gone to a vendor that had it in stock, but I am a good customer and I gave them the benefit of the doubt. They assured me they would check their stock, and suggest another chair that was similar/equivalent. Fast forward over a week. I have placed at least one phone call per day to my sales rep (and eventually to his manager) and they were always "at lunch, on the other line, out sick and will call you right back." I received 1 (one) return phone call to the 10 that I placed, with no resolution. Eventually, they said they found one chair that fit what I was asking for (they told me brown chairs in a curved format are EXTREMELY rare, wtf?) and it was 35% more expensive than the one I ordered! I am doing this project for a rental unit that has a deadline as renters are coming in, and they cost me 10 days and this was their answer! I demanded a discount, for obvious reasons. The discount I was offered came to 5.5%. EMBARASSING attempt to make things right. I finally did what I should have done to begin with, and went to another vendor (who, anecdotally, had 6 different chairs in brown, in curved, in stock, and in my price range.) Save yourself the trouble, look elsewhere.
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Additional Business Information
Hours   Phone   (800) 407-8665 Address   1000 South Euclid Street
La Habra, CA 90631
Website   http://www.4seating.com Email   Kristina@euroteccorp.com
Contact   Kristina Galvez Other  
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