keith r.'s review of Mike Counsil Plumbing,and Rooter

Mike Counsil Plumbing,and Rooter

Customer Reviews & Ratings
Complaint Posted 3/11/2011
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Review 3/11/2011
I contacted the plumbing service 3-10-11 after 1700 hours and was told a tech would visit my residence between 1200 to 1400 hours. I was told the tech would call me 30 minutes prior to their arrival. On 3-11-11 at 1400 hours I had to call the service because nobody showed up to do the repair. The young lady who answered the phone told me the tech was busy on another job and I should here from him shortly. at 2600 hours I called the service again to notify them I had still not seen a plumber. I was told that she would contact a tech and call me back. At about 1435 hours the service called me back and told me they were too busy to respond and it would be best if I contact a different service. She told me they could not get to the job until monday 3-14-11. This company left me to try to find someone else to do the repair they were to complete. I wasted a day waiting for a tech when I could have tried earlier if they would have just told me my business didn't matter to them. If they can't show up to dio the work they should not be taking on the job. I would not recomend this company to anyone and don't understand how they even keep an A- rating.
Business's response - by Mike Counsil Plumbing and Electricon 7/11/2011
It is unfortunate that this customer had such an uncomfortable experience with our company. We do the best we can to schedule so that everyone can be taken care of. Unfortunately some times technicians get tied up on a call that should have taken less time, due to additional work due to an emergency or a customer wanting more work than was originally requested. We are always willing to work with or compensate a customer for their inconvenience. We offer a 100% satisfaction guarantee in writing and would like all of our customers to be satisfied and comfortable using us as their personal plumber. The reason we maintain an (A) standing with the BBB, is because this situation is rare and not what happens the majority of the time. We hope that this customer will give us a second chance to prove that we do care about our customers. Thank you Angelo Mike Counsil Plumbing and Electric
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Additional Business Information
Hours   24/7 Rapid Response Phone   (408) 703-6111 Address   1915 O'Toole Way
San Jose, CA 95131
Website Email
Contact   Mike Counsil Other  
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