Stef V.'s review of 4Seating.com

4Seating.com

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Customer Reviews & Ratings
Complaint Posted 7/7/2020
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SAVE YOURSELF THE TROUBLE
Definitely not happy! Initially spoke with Andrew to get some questions answered when I wanted to move forward I emailed him back, he did not reply because he said he was off for several days. When I tried to check out myself through their website the $200 discount for Memorial Day was being dropped down to $100 at checkout SO MAKE SURE YOU PAY ATTENTION! I ended up buying somewhere else because there was a time crunch and being stuck in the house more due to covid 19. My other order did not go through because they ran out of my item. I emailed Andrew back again that I wanted to move fast and in case they work on commission to call me ASAP- Again no reply. And again self check out was not honoring $200 discount for Father’s Day sale. I decided to call and spoke to Zach The only good experience I’ve had in this whole thing. Ended up paying more and getting a better real leather seat sofa. Zach showed me the value in the upgrade but only set back was that the Republic from Seatcraft was not one of their ships in 24 hr items. Zach told me I should have sofa in my home no later than 4 weeks. And I paid the extra $200 for White Glove delivery BIG MISTAKE! 1st sales rep Andrew called me a week later- and said to just check out myself online and he would tag himself for the credit (felt like he wanted to do as little as possible-he had been out sick understandable during these times, but definitely did not deserve any commissions if any over Zach. Had I spoken to Zach from the beginning I would have had my couches a long time Ago. Live in NJ and they used JB HUNT for their white glove -when scheduling apt for white glove delivery which was an extra 2 week process. I let them know I had 2 items that I wanted to be delivered together. Rep said they already had all my items. I double Checked with them again before delivery date they again said yes. Driver showed up passed delivery window with only 1 recliner Which took 2 seconds to connect 2 wires together and that was it -that simply. And hand me confused with someone else that needed to return an item????? Currently theirs confusion back and forth with 4seating as to where my sofa is located. I still do not have my sofa after already throwing away our old couch and family of 4 having no place to sit/eat. Which I would not have done if they didn’t confirm twice that I would get all my items- JB Hunt said it must be on another truck- then -apparently they didn’t even have it at all to begin with -And by the time they get it- it will be another 2 weeks to schedule delivery. 4seating customer service said they did not have any control of JB Hunt& washed their hands-offered no solution other then just wait for JB to call and schedule. Even though it is the company they chose to do business with. If I had not paid the extra $200 for white glove my sofa would probably already be here. Customer service rep said it was too late to cancel it and get money my back and would only delay it further. So if you are shopping online with no discount, don’t mind waiting all the time it takes for your item to get to you then sure. Don’t count on all your items Being there at delivery so don’t be hasty throwing anything out until you have everything finally at your home. The only Seatcraft Delta chair I have received so far is beautiful, so I would recommend buying them from another company and don’t bother with white glove unless you don’t mind extra delays. It’s really not that complicated to put together. There’s just too many cooks in the kitchen- from Seatcraft shipping items to 4seating to them mailing it to delivery company from them sending it to another company for white glove installation. So many ways it could go wrong. Seatcraft would sell a lot more but removing all the middle men. But lesson learned so -I would not recommend or will be purchasing form 4seating in the future. Only thing I have control over is sharing my experience through online platforms to save the next person the trouble.
 
 
Business's response - by Thomas N.on 8/5/2020
Hello Stefeny. Thank you for your feedback and for allowing me to work with you to resolve your concerns and issues. It was a pleasure to be able help you. Please know we always want to everything we can to help and we are committed to providing the best customer service that we can.
 
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Additional Business Information
Hours   Phone   (800) 407-8665 Address   1000 South Euclid Street
La Habra, CA 90631
Website   http://www.4seating.com Email   Kristina@euroteccorp.com
Contact   Kristina Galvez Other  
 
 
 
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