Gamefly, Inc.

2.1 star rating Rating - based on 21 reviews & complaints
This company's business is offering a video game rental service. We put video games where they belong - in the hands of the gamers who love 'em.  
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Gamefly, Inc. Categories
Business Services
Online Gaming Websites

          29664 visitors
Customer Reviews, Ratings & Complaints
Review Posted 6/7/2012
This place is great. The staff is friendly and they always have the games I want to buy. Read More »
Review Posted 11/3/2011
. 3
. 0
Review 11/3/2011
I came to this store so I could get some games for my gradbabies and the nice boy who was working there helped me out a great deal. Read More »
Business's response - by Karla Bon 11/3/2011
Thank you for your post and we are glad we were able to assist you. If we can be of any further assistance, please let us know. Read More »
Complaint Posted 9/8/2011
. 2
. 0
Review 9/8/2011
I cancelled my membership after about a year. I was called to active duty US Air Force to deploy to Afghanistan in the winter of 2010. Being a level 3 status on gamefly,in which I used to buy games frequently at the maximum discounted rate, I emai... Read More »
Business's response - by Karla Bon 11/3/2011
Hello - We attempted to call on the phone number on file but we were only able to leave a voicemail message. We would like to speak to you further regarding this concern. Please give us a call at 888-986-6400 between the hours of 12PM - 4PM CS... Read More »
Complaint Posted 5/15/2011
Review 5/15/2011
I have used gamely for almost a year now and will be canceling my account. They claim to send you the top games on your list. Extremely untrue! It takes anywhere from a week and a half to two weeks to dropping a game in the mail to receiving your... Read More »
Review Posted 3/30/2011
Review 3/30/2011
my time with gamefly has been the best i have had with any company. great service,great shipping idea and time, and great products as well as selling them. most of my games i rent are from gamefly and nowadays most of my games i buy are from them.... Read More »
Complaint Posted 2/17/2011
Review 2/17/2011
I've been an on and off member for a year or so now. The idea behind Gamefly is great. But, in practice they fail miserably. It is an obvious business strategy to tier shipping, ignore problems, and wait until complaints are filed(multiple times)... Read More »
Complaint Posted 1/4/2011
Review 1/4/2011
I have been a member of Gamefly member for over 2 years, and have been greatly disappointed. Gamefly has a very bad business model, they dont care about their customers they care about money. Instead of spending money on buying new games they sp... Read More »
Complaint Posted 12/31/2010
Review 12/31/2010
The service is bad they have no contact phone number on there website. They will up and cancel you if a few games get lost. Note I was a member for about a year. Games from gamefly seems to go missing until I report it to them and the usps.______ ... Read More »
Complaint Posted 12/13/2010
Review 12/13/2010
They have been horrible after the first two months on their shipping. will not recommend to anyone ever again. Read More »
Complaint Posted 11/8/2010
Review 11/8/2010
They don't send out anything. If you pay for a service of anything u are supposed to get that service. Paying 31.75 for three out at a time and they dont send nothing. Read More »
Complaint Posted 8/25/2010
Review 8/25/2010
I have been signed up through Gamefly for about a year now, wouldn't recommend anyone wasting money on Gamefly until the company can shape up. They have a shipping facility 6 hours away from me and it still takes them a week to get my game (or so... Read More »
Complaint Posted 6/4/2010
Review 6/4/2010
Turn around on games is HORRIBLE. I have several "available now" games in my que. After 2 weeks they emailed to tell me:

"We are sorry to inform you that the game, Matrix: Path of Neo, we attempted to send you was returned to GameFly by the US... Read More »
Complaint Posted 2/19/2010
Review 2/19/2010
Current gamefly customer(6 months), Expect at least 7-14 days for turn around of any available title. Every time I send a game back, the game is checked in, but a new game is not sent for several days. I do keep high demand games in my que almos... Read More »
Complaint Posted 12/27/2009
Review 12/27/2009

The free trial has many fine prints to it! Be advised when you sign up your card is charged a PEND for whatever your plan is so the whole FREE part is an allusion. This info should be posted right under the FREE TRIAL banner! I also noti... Read More »
Complaint Posted 4/3/2009
Review 4/3/2009
I signed up for GameFly's 30 day free trial. I Ordered my first two games through their "MY GameQ" system. After Eight days I decided to call and see as to why they were never delivered. They said to go ahead and report it as a shipping problem,... Read More »
Complaint Posted 3/4/2009
Review 3/4/2009
We have been members for close to a year now and all I can say is that the customer service is TERRIBLE! The average turnaround time for when I mail a game (from the post office) is 10 or more days. This is unacceptable. Every time I contact them... Read More »
Complaint Posted 3/3/2009
Review 3/3/2009
Well I closed my account. Not for bad service or anything, but just lack of use. I did have 2 games out and they said to make sure I returned them. I did so in their prepaid envelope. They received one of them and not the other so. I had to run er... Read More »
Review Posted 12/19/2008
Review 12/19/2008
This is a great service.. I had a small shipping problem and talked to someone in customer service who explained the problem to me, and fixed it very quickly. I will continue to give Game Fly my Video Game rental business. Thank you Julie Stautzen... Read More »
Review Posted 5/24/2008
Review 5/24/2008
I have been a Gamefly member for just over a year now and I have been quite happy with their service until just about 3-4 months ago. Out of the blue it suddenly started being a problem getting games shipped after my account was credited with the... Read More »
Complaint Posted 10/12/2007
Review 10/12/2007
do not use this site. when u sign up for the trial offer even if u wish not to go on with a membership they charge you credit card anyways. i tried the trial offer for my son and after 7 days we never received any games so i went ahead and cancell... Read More »
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Additional Business Information
Hours   Online store, 24/7. Phone   (310) 664-6400 Address   P.O. Box 5326
Culver City, CA 90231
Website Email
Contact   Karla Benner Other  
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