Tim K.'s review of Mike Counsil Plumbing,and Rooter

Mike Counsil Plumbing,and Rooter

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Customer Reviews & Ratings
Complaint Posted 3/26/2011
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Review 3/26/2011
We called because of a water heater problem. They said they would be there between 3 and 5pm but did not come until the next day. Then when all we needed was the pilot light lit, they told us we needed a new water heater and install for $704 plus a service charge of $59 for coming out. After complaining, they did refund the $59 dollars. If we didn't get the second opinion it would have cost us $704. They are taking advantage of customers and should not be allowed to be in business. I would give them 0 stars if possible.
 
 
Business's response - by Mike Counsil Plumbing and Electricon 7/11/2011
I am sorry this customer feels that he was not taken care of. We try hard to diagnose issues properly and give the customer the option that will solve his issue not just temporarily relieve the symptom. As this customer stated we returned the $59 service fee and we hope that he is satisfied with the repairs he had done by another company. We are not about just making money, that is why we try to inform the customer that short term fixes are not long term solutions and often times in the long run cost you more money. We give 100% satisfaction guarantees in writing and stand behind them. Our technicians are all clean, professional and knowledgeable and have 10 to 30 years of experience. Our rating with the BBB would not be an (A) if we were not treating customers properly. We are not perfect, but we do our best to satisfy every customer. Thank you Angelo Mike Counsil Plumbing and Electric
 
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Additional Business Information
Hours   24/7 Rapid Response Phone   (408) 703-6111 Address   1915 O'Toole Way
San Jose, CA 95131
Website   http://www.mcplumbing.com Email   askmike@mcplumbing.com
Contact   Mike Counsil Other  
 
 
 
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