David S.'s review of Yotrio Corporation

Yotrio Corporation

Customer Reviews & Ratings
Complaint Posted 2/28/2013
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Solar 11 ft offset umbrella lacks durability and this company makes no attempt to satisfy customers
Purchased a 11 ft solar offsaet umbrella from Home Depot in Palm Springs in January 2012. Provided care as described in assmbly and care manual. At 13 months, the carbon fiber head from which the umbrella is suspended broke, making the unit unusable. Item comes with limited 12-month warranty. Customer service offered to send replacement umbrella and supporting tubular structure the 90 miles from City of Industry, California to Palm Springs for a total of $210.00. ($120. for umbrella and $90. for shipping). The unit retailed for $299.00. Reviews of this umbrellas at other websites document poor durability. Conclusion is that this company has no interest in satisfying customers.
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Additional Business Information
Hours   Monday - Saturday 8:00-6:00 Phone   (626) 923-1090 Address   708 Nogales Street
City of Industry, CA 91748
Website   http://www.yotrioint.com Email   lana@yotrious.com
Contact   Lana Baltierra Other  
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