Eric N.'s review of Replace My Remote

Replace My Remote

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Complaint Posted 5/23/2020
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Buyer Beware
The following is an email I composed to the dispute department of my bank. Ultimately this issue was only resolved by disputing the charge and being reimbursed via my bank. The entire process with dealing with this company was slow, long, and irritating. 1/10 not recommended. "On April 29th I was searching online for a spare key for my 2008 Mazda Speed3. With my vehicles year make and model entered in google I came across a listing titled “2005-2008 Replacement Mazda 3 Button Remote Flip Key – KPU41788” on This listing caught my attention because the key and remote were one separate unit as opposed to a separate key and remote making them easier to carry. I decided to purchase this item and upon check out I was promoted to “Please enter your vehicle’s Year, Make, & Model so we can provide the proper programming information with your product if applicable.” I then entered in my vehicles information “2008 Mazda Speed3” and proceeded to pay with my debit card. I then received an Order Confirmation email, Order #2000184847 and Invoice #2000152744, and a Shipping Confirmation email. Both of those emails had the product I just ordered and my vehicle information. At no point in time was I ever contacted or informed that this key and remote would not be compatible with my vehicle. On Wednesday May 6th the package finally arrived with the key, a copy of my order confirmation listing this item and my vehicles information, and a separate instruction slip. The slip stated “You entered your make, model, and year and when we looked up your vehicle we noticed there was no self programing instructions for your remote/key and you will need an automotive locksmith (NOT A DEALER) to program and/or cut the remote/key for you.” I found this confusing because my vehicles information was listed on the confirmation order in the same package as this slip and this item was advertised as preprogramed. In addition, I noticed there was a small gap in-between the remote which appeared to be a factory defect. As per the instructions given with this item I contacted an automotive locksmith, Locksmith Philly 215-4034-1141, to have them install this item. They arrived, cut the key, but they could not program the remote because it had the incorrect FCC ID number. That bill came to $150 which I paid and they informed me when I received the correct key and remote they would cut and program it then. That evening I emailed their customer support contact with this issue and photos of the remote to open “Order #2000152744 Support Claim”. I received an email the following day that despite having entered in my vehicles exact year make and model multiple times I had purchased the wrong key and remote. I was then told I should have known the exact FCC ID for my remote and I should have verified this remote works with my vehicle. I find this very misleading given the title of the item “2005-2008 Replacement Mazda 3 Button Remote Flip Key”, having this item listed as a Mazda 3 key on Google, and with my vehicle information provided to them 4 separate times. Instead this merchant choose not to inform or contact me about this issue, send me the item regardless, and instructed me to hire an automotive locksmith. I communicated with the service representative via that support claim when they informed me to take apart the remote, remove the small key portion, and I was to purchase another different key from them at an additional $24; followed by “…would honestly just throw it away” referring to the key portion they had sent me instructing me to have it cut by an automotive locksmith. At that point the illegitimacy of this company and of their protects dawned on me and I requested to return the item for a refund. After requesting said refund I was sent this message “Hello, unfortunately cut keys cannot be returned for a refund. Additionally, we are currently only accepting returned items back for store credit. If you'd like to do that I can type this up for you and give you a RMA number to return the item for store credit. We have since moved from the Middletown location you gave and are now in Elizabethtown, PA.” In the description of the item it states under “180 Day Satisfaction Guarantee!” that “If you are not 100% satisfied, you may return the product within thirty days of receipt for a refund.” I found this item searching specifically by my vehicles information, provided my vehicle information to the merchant multiple times, and followed their instructions yet I am denied a return and refund. As such I would like to dispute this charge on my account and take whatever measures necessary to be reimbursed. I have all documentation including receipts, forms, photos, and communications available to whomever for review. I still have the item in its packaging ready to be sent back but will wait for more information. Please let me know the next steps to take. Thank You for all your time, effort, and understanding regarding this matter.
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Hours   Phone   (187) 769-17787 Address   301 E Main Street Suite F
Landisville, PA 17538
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