David H.'s review of HireRight, Inc.

HireRight, Inc.

Customer Reviews & Ratings
Complaint Posted 4/2/2018
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unable to communicate clearly
As a former employer, I was contacted by an agent of this company to provide employment verification for an individual. The message left for me to return a call was difficult to understand. I could not understand the extension of the agent who called me; a ten digit number plus a seven digit extension said too quickly and in a thick Indian accent. I tried contacting the company line, but the person who answered the phone struggled with the spelling of the former employee's name. He finally found them in their system and attempted to transfer me to the agent handling their client's account, whereupon I was disconnected. No doubt they will tell their client that they were unable to verify previous employment which is a shame since the client will miss out on an excellent prospect. Whatever the client is paying for this service it is a waste of money.
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Additional Business Information
Hours   Customer Service Sunday 5pm PST to Friday 9pm PST (866)521-6995 Consumer Support Monday - Friday Phone   (949) 428-5800 Address   5151 California Avenue
Irvine, CA 92617
Website   http://www.hireright.com Email   sarah.lachapell@hireright.com
Contact   Sarah LaChapell Other  
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