Ken F.'s review of Digital Peripheral Solutions, Inc.

Digital Peripheral Solutions, Inc.

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Customer Reviews & Ratings
Complaint Posted 9/15/2011
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Review 9/15/2011
My first hand experience with Q-see has been nothing but awful. Their customer service is so poor that obtaining simple help is virtually impossible ...making this worse yet is their product manuals are so poorly written comprehending them is painful. Being critical of the manuals is very legitimate largely because often its illustrations and set up menu wording are not the same and the screens for the product purchased. You have to try and figure out what was meant to be communicated because what is actually communicated will lead you to a dead end. When you do get a live person on the phone they are experts at blaming their problems of other inputs. For example, I spent nearly six months trying to get my static IP address to be recognized by the Q-See domain server ...I was constantly told the problem was with my router or my ISP and not on their end. Even after trying five different brand new routers from different manufactures and two separate ISP's Q-See insisted my problem was with ports being blocked by either my ISP or my router. When the problem was finally resolved its root cause was squarely in Q-See's end. The solution was to use a server other than @Q-see.com ...switching to another server away from Q-See and it worked correctly.

Q-See customer service people are surly and basically argumentative ...and their RMA process is so flawed its embarrassing. The worst part of the product I purchased is, of the eight cameras purchased four of them have failed immediately or shortly after being put into use. When I attempted to obtain RMA's my attempts were ignored and only issued after I badgered them for service.

This product is one I would never recommend anyone purchasing because they seem to feel their customers are an annoyance rather then the reason they exist in the first place.
 
 
 
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Additional Business Information
Hours   Phone   (714) 998-3440 Address   8015 East Crystal Drive Building J
Anaheim, CA 92807
Website   http://www.q-see.com Email   priti@dpsi-usa.com
Contact   Priti Sharma Other  
 
 
 
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