Bob A.'s review of Patio Depot

Patio Depot

Customer Reviews & Ratings
Complaint Posted 6/28/2012
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Not very knowledgeable customer service/staff!
I've been in the tile business for the last three years, and now that I'm retiring from it I can be honest about some of the vendors I've worked with. From a professional standpoint, Patio Depot is very hit or miss. The good: Beautiful showroom Gorgeous, unique, high quality products Appropriate prices based on quality Great reps for vendors like where I worked The bad: Horrendous customer service...even being in the field I have yet to call an order in and not be put on hold for at least 5-10 minutes. When I have a customer/client waiting this is unacceptable and no other local tile suppliers are so rude. I have even lost orders because of them. Snotty attitude (many of my clients complained of being treated horrible by the showroom staff) Difficult to navigate item #s Not very knowledgeable customer service/staff. So although Patio Depot products are worth checking out, you may be best off avoiding direct contact. I suggest going through a local vendor who will offer better service for their product.
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 6:00PM Phone   (877) 887-2846 Address   21143 Hawthorne Blvd Suite #200
Torrance, CA 90503
Website Email
Contact   Michael Christopher Other  
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