Rickey S.'s review of Kia Motors Finance

Kia Motors Finance

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Customer Reviews & Ratings
Complaint Posted 5/15/2020
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Cor-virus Financial Relief
I am a disable veteran and receive disability. During this virus my wife has lost her job and this has put us in a financial difficulty. I have contacted KIA and was told if I paid 2 months they would deferred 2 months. Well I did not pay my mortgage and paid the 2 months. Now KIA is stating they can only put 1 month in deferment. So I email their corporate office and this is with was stated: We thank you for your reply and understand your frustration and do apologize. We hope you understand Kia Motors America is a separate entity from Kia Motors Finance, and, as such, we do not have any access to your financial information. Your complaint is on file here at KMA, but we ask that you contact KMF for any financial inquiries, concerns or complaints. You may reach them by phone or on the web at https://www.kmfusa.com/ if you prefer. Under their Contact Us section you will find several methods of reaching them. Thank you for your patience. Sincerely, Kayla Kia Motors America My answer:Ms. Kayla That's the problem. I've been told because I have an income coming in I'm not eligible for any relief program. I lost our second household income (wife) and that is the reason I'm behind. I would have to not pay my mortgage to bring the car payment up to date and I've already taken away from my mortgage to make the second payment so 2 payment could be deferred (as I was told in the beginning) but now being told something all together different. So if you can not help please forward to someone that can. Thank you for your anticipate cooperation. Still no help at all.
 
 
 
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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